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If you make a payment online and require a refund, the following terms and conditions will apply:

  • A request must be made within five (5) business days.
  • To make a request you must notify us by submitting your request by letter to 37 Pine Road, Belleville, Michael or by email to
  • Your refund, once approved by us, will be processed within two (5) business days.
  • All refunds will be made to the credit card from which the original payment was made. If this cannot be done for reasons beyond the control of Sentry Insurance Brokers, a cheque will be made out to the cardholder.
  • Cash refunds are not available for online payments.
  • Refund payments may be subject to special terms and conditions if there has been a claim. Please check the Cancellation Policy on your Policy or contact us for more details.
  • Refunds will be made in the same currency that the original payment was made.
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